Ordering Information
Notice!
Due to an ongoing overwhelming demand for our products there may be a short delay in shipping. You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Lynxmotion.com does not guarantee same day-shipping. Orders are not processed on weekends (including Friday) and holidays.
We ship Monday through Thursday, reserving Friday for running production and research and development. Orders received after 12:00 PM Central Time Zone on Thursday will not even be seen until the following Monday! So please, don't call on Monday asking about the status of an order you placed after 12:00 PM on Thursday.
See our Shipping Policy page for further information.
We use Address Verification as a method of fraud protection. Please make sure your billing address is the address your credit card statements are mailed to! If there is an error with your order, our first attempt at contact will be through email. Please make sure your email address is accurate and you check it! If you have a spam filter, add lynxmotion.com to your allowed senders list.
We ship Monday through Thursday, reserving Friday for running production and research and development. Orders received after 12:00 PM Central Time Zone on Thursday will not even be seen until the following Monday! So please, don't call on Monday asking about the status of an order you placed after 12:00 PM on Thursday.
See our Shipping Policy page for further information.
We use Address Verification as a method of fraud protection. Please make sure your billing address is the address your credit card statements are mailed to! If there is an error with your order, our first attempt at contact will be through email. Please make sure your email address is accurate and you check it! If you have a spam filter, add lynxmotion.com to your allowed senders list.
Online Ordering
Online ordering requires you to create an account. The web store works like most other stores. Just log in, fill up your shopping cart, and checkout.
We do not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will contact you.
We accept the following payment methods:
We do not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will contact you.
We accept the following payment methods:
Sales and Promotions
Periodically we will have sales, typically activated by using a promotion code or coupon code when you place an order during certain time constraints. If an order is placed and the code is not used, there is nothing we can do. We cannot apply discounts after orders are placed.
Telephone Ordering
We prefer the orders to come from the website. It streamlines the process and is less susceptible to errors such as typos. However if you do not want to place your order online we will be happy to take your order by phone. Simply call us at 1-866-512-1024 toll free between 8:30 AM and 5:00 PM central time Monday through Thursday.
International Orders
We no longer accept international credit cards as payment. International customers need to create an account, log in, shop, and checkout as normal. When the order is completed, you will see information for alternate payment methods. We are sorry for any inconvenience that this may cause.
We use UPS for shipping. All international orders are subject to that countries import duties and taxes. There can also brokerage costs when customs clears a package. We assign a tariff number that is the equivalent of "Parts for Toys" to help reduce the costs. Lynxmotion does not know ahead of time what the import duties and taxes will be for any shipment.
We are not able to ship directly into Turkey.
We use UPS for shipping. All international orders are subject to that countries import duties and taxes. There can also brokerage costs when customs clears a package. We assign a tariff number that is the equivalent of "Parts for Toys" to help reduce the costs. Lynxmotion does not know ahead of time what the import duties and taxes will be for any shipment.
We are not able to ship directly into Turkey.
Proforma Invoice / Shipping Quote
Please follow these instructions to allow the webstore to generate your quotes.
- Fill your shopping cart with the items and quantities you'd like.
- From the shopping cart screen, click on "Checkout".
- Select the shipping method you would like.
- Use this page as your shipping quote / proforma invoice.
Shipping to Apartments
When shipping to apartments, we will send the package "Signature Required". You will have to sign for the package when it arrives.
Returns
Call and obtain a Return Merchandise Authorization (RMA) number prior to returning any product. We do not accept anonymous packages. All sales are final. Electrical or electronic items will not be accepted for return. Returns must be in unopened, new, re-sellable condition. Returns are subject to a 15% restocking fee. Absolutely no refunds after 30 days from the purchase date.
After receiving your RMA number, send your return to:
Lynxmotion, Inc.
PO Box 818
Pekin, IL 61555-0818
United States
Write your RMA number clearly on the outside of the box! For expedited return processing, include a note detailing why you are returning the products.
Your total cost for purchase of any product will include the shipping and handling charges shown on your invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund.
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-309-353-1816 during hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.
After receiving your RMA number, send your return to:
Lynxmotion, Inc.
PO Box 818
Pekin, IL 61555-0818
United States
Write your RMA number clearly on the outside of the box! For expedited return processing, include a note detailing why you are returning the products.
Your total cost for purchase of any product will include the shipping and handling charges shown on your invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund.
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-309-353-1816 during hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.